Clients within Hong Kong receive complimentary Premium Express Delivery.
A signature is required upon delivery for all RATIONALE orders. If you, or someone receiving the order on your behalf, will not be available to sign at your nominated address between 9am - 5pm on a local business day, please provide an alternate address that we can deliver to (i.e. work address or PO Box).
If no one is available to sign for the delivery, a calling card will be left by the post/courier service, and you will need to collect your order from the nearest post office. Should the order be returned to us, you may be charged for re-delivery.
Want to send an order outside of Hong Kong?
International Clients enjoy a flat-fee delivery of AUD$20 to almost anywhere in the world, via our Australian website. To place an order for delivery outside of Hong Kong, please select 'Not Your Region' in the footer and select 'Australia'. Alternatively, please Contact Us for assistance.
Orders delivered outside of Hong Kong are shipped from our Australian warehouse, may be liable for any local customs duty, import taxes or costs due on your purchase. These are decided on a case-by-case basis by your government at the point of entry to your country. In accordance with Australian export regulations, we are required to declare the exact value and description of all items included in the order.
COVID-19 Delivery Update
We are working closely with our delivery partners to ensure RATIONALE Client orders arrive in the safest way possible. This includes drivers conducting contactless deliveries and are adhering to hygiene precautions as advised by local government and health authorities. You can find out more from our shipping partner directly at Fedex.
Our Production and Warehouse Teams remain fully operational – following social distancing and best practice hygiene to ensure all Client orders are fulfilled and delivered to your homes. We are pleased to advise that we continue to be able to offer same day dispatch for all business day orders placed before 12noon.
If you need any assistance with your order, or would like to check the delivery status, our team of Client Experience Consultants are available to assist at email@example.com
RATIONALE offers a 100 per cent money-back satisfaction guarantee as part of our order return policy. You will have 30 days from date of purchase to return your RATIONALE order for a full refund or exchange. Proof of purchase must be provided when returning any formulation(s). Returned items will be refunded using the same method that was used to make payment. It may take RATIONALE up to four business days to process the refund, and a further four business days for your financial institution to process the refund.International Clients are responsible for their own return shipping cost, however, will be refunded their original shipping costs when the order is received by our warehouse.
Clients can request a return either by contacting the location where the purchase was originally made, or by contacting RATIONALE Customer Service via firstname.lastname@example.org.
Proof of Purchase
We will accept a tax invoice from your online order, a printed receipt, an EFTPOS receipt, or a bank statement as proof of purchase.
For online returns, Clients can contact RATIONALE Customer Service via email@example.com or fill out our Order Return Request Form. Online Clients can find a copy of their original invoice via their online account.
RATIONALE Flagship Clients should contact the Flagship location where their purchase was originally made.
Clients who purchased their formulations from a RATIONALE Medical Stockist are required to contact the Clinic where their purchase was originally made.